Support Center

At YellowFolder, we are dedicated to creating a fully customized file structure and system to meet your district’s needs. Our team of Account Managers and Support Specialists are here to help you navigate your digital file system with ease.

Frequently Asked Quesitons

How do I reset my password?

The reset password option is located on the login page.

What can I do when I am locked out?

YellowFolder Support are the only ones who can unlock accounts, please call Support @ 214-431-3600 option #2 or email

Where should I go to download my YellowFolder tools?

After logging in, locate the 4 yellow bricks at the top right hand corner. One of them is the Download button. Click on the icons to begin the download process, then run program.

What formats are the documents stored as?

Most documents are digitized or converted to a PDF format, at 300dpi, in order to meet government standards for digital storage. We also support all MS-Office files as well as TIFF files.

How are documents previously saved on microfilm, microfiche, WAV and/or other electronic methods added to YellowFolder?

These documents are converted to digital media and uploaded into the YellowFolder system online. YellowFolder can process in excess of 400,000 pages per week.

Our online Resource Library is available with downloadable documents on safety, security, and other topics to help you get the most of your digital document management system.

Resource Library



A live representative in our Dallas, TX office will answer your call and your questions Monday-Friday 8am - 5pm CT.

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Don't have time for a phone call right now? Shoot us an email and a support representative from our Dallas, TX office will respond promptly.

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